Policies – Joyful Hearts Training Center, LLC

Refund & Cancellation Policy

Refunds:
We are able to provide a refund, minus a $50.00 administration fee, up to 14 days prior to the event. Submit your refund request by contacting us.

Refunds will not be given within 14 days of the course, however you may:

1) transfer your registration to a colleague, or

2) hold onto your credit for a future program valid within one year of your original

purchase. Please note that refunds will not be granted for make-up courses.

Refunds will NOT be made to parties who register but do not attend.

Cancellations:

Trainings with less than 6 participants registered will be cancelled, and a full refund will be provided to registrants.

We reserve the right to cancel any of our trainings in the event of unforeseen circumstances. In the event of a cancellation, all attendees will be contacted as promptly as possible and a full refund will be offered to each registrant.

Grievance Policy

The goal at Joyful Hearts Training Center is to provide an effective learning experience for all participants. If you have a problem with registration-related difficulties, course content, promotional or educational materials, workshop site, facilities, technological resources, or any other course-related issues, you are expected to discuss them directly with the training team as soon as possible. All grievances of this nature are addressed by having conversations aimed at achieving a fair and balanced outcome for all involved.

All grievances can be sent to Training@joyfulhearts.us with “Grievance” in the subject line. A confirmation email will be provided within 24 hours of receipt of the email. Refer to the below information regarding Joyful Hearts Training Center’s grievance procedures.

Joyful Hearts Training Center, LLC – Conflict of Interest Policy

At Joyful Hearts Training Center, LLC, we believe meaningful learning happens in environments grounded in trust, integrity, and care. As part of this commitment, we take steps to recognize, disclose, and address any potential conflicts of interest in the planning, promotion, delivery, and evaluation of our continuing education programs.

Consistent with the standards of the Association for Play Therapy (APT), a conflict of interest may arise when someone involved in a training has personal, professional, financial, legal, or other interests that could influence, or appear to influence, their judgment or role. We are committed to minimizing bias while fostering transparency and confidence in the learning experiences we provide.

All individuals presenting on behalf of Joyful Hearts Training Center, LLC are required to disclose any potential conflicts of interest related to content selection, material development, teaching, or evaluation. Disclosures are reviewed to determine appropriate next steps, including whether continued participation in the training is appropriate.

The Continuing Education Program Administrator, Amy Drury, is responsible for reviewing all disclosures and ensuring that any identified conflicts are appropriately managed. When necessary, steps will be taken to ensure that all programs remain fair, balanced, and aligned with professional standards.

Through these practices, we remain committed to offering continuing education that is ethical, transparent, and supportive of genuine connection and professional growth.

ADA Accomodations

Participants requiring ADA Accommodations are required to submit a note from a medical professional specifying the required accommodations to trainings@joyfulhearts.us at least 10 days prior to any training for which they have registered.

All content, including but not limited to text, images, graphics, logos, videos, training materials, handouts, activities and other materials is the property of Joyful Hearts Training Center, LLC and is protected by copyright law. Unauthorized use, reproduction, or distribution of any content from this website is prohibited without prior written consent.

Participants may use materials received through trainings in their practice with clients. Participants may not use materials for training others without prior written consent.